Digital Services and Solutions

Technical Clarifications and Service Guidelines

What kind of solutions does ByMariana currently provide? #

We operate on two strategic fronts. Tailor-made services of the highest standard, focused on branding and exclusive interfaces, and ready-made digital products, developed for immediate implementation with premium aesthetics.

How does the delivery time for Bespoke Services work? #

The schedule is defined by the complexity of each project. We have agile flows for one-off demands and immersive processes for branded structural constructions. Our exclusive 5D methodology guarantees priority, maintaining visual excellence and technical rigor.

Delivery Architecture and 5D Method: Technical Excellence and Transparency in Tailor-Made Projects

What is the 5D Method and how does it guarantee the accuracy of my project? #

The 5D Method is our exclusive working methodology applied to each stage of development. It is structured in five maximization stages to ensure that the end result is impeccable and aligned with the client's strategic objectives. The process is based on total transparency, with real-time monitoring via Notion, e-mail and direct communication channels.

What are the steps that make up the 5D Method? #

The operational flow is divided into five distinct phases:

• Direction: Clear definition of targets and objectives. This is the stage where we establish the goals that the design must achieve.
• Discovery: A phase of in-depth research and exchange of ideas. We map out the creative and strategic paths for building the solution.
• Development: Technical immersion internship. Our team focuses entirely on the production and materialization of the project.
• Detailing: Refinement phase. We adjust every visual and functional detail to ensure aesthetic and technical perfection.
• Documentation: Delivery stage and transparency. All files and execution reports are organized and made available via Notion.

How do I get access to services and products? #

Delivery is made electronically via our exclusive eternal cloud platform. For finished products, access is immediate after payment confirmation. For bespoke services, the technical schedule strictly follows the stages of the 5D Method, with points of contact via meetings, WhatsApp and email at each necessary stage.

What is the advantage of a delivery based on Immersion and Maximization? #

Unlike fragmented processes, the 5D Method ensures that the client has visibility over the micro-development of the project. This eliminates uncertainties and ensures that the final delivery is a high-performance tool, ready to elevate the brand's positioning in the market.

Is the project monitored in real time? #

Yes. Through our documentation center in Notion, the client has access to the status of each of the 5 phases. This transparency is ByMariana's commitment to ensuring that the technical execution corresponds exactly to the strategic vision defined at the start of the project.

Are the projects suitable for the High-Ticket market? #

Yes. All our production is anchored in minimalism and sophistication. We develop designs that communicate authority, raise the perceived value of the business and attract clients who prioritize exclusivity.

Is it possible to request the renewal of an existing visual identity? #

Yes. We redesign brands that are looking to update their positioning. The focus is on refining aesthetics and aligning visual communication with current luxury market standards.

How do ready-made digital products work? #

These are strategic assets, such as templates and guides, developed for those looking for agility. They maintain the same visual standard as bespoke services, allowing sophisticated aesthetics to be applied independently.

Do I need a Canva Pro account to use the products? #

No. The files are optimized for full functionality on free accounts. The high standard of aesthetics is accessible without additional subscription costs in the tool.

Do the services include strategic marketing support? #

Design is the visual materialization of strategy. Every project, whether bespoke or ready-made, is built on the principles of conversion, visual psychology and market positioning.

Are digital projects optimized for SEO? #

The architecture of the solutions respects traceability guidelines. We combine minimalist aesthetics with technical precision to ensure that the brand is found and respected by search engines.

What is the refund policy for digital products? #

We provide a live preview feature before the final purchase. By clicking on the copy or download button, the customer expresses acceptance and consumes the digital item. As these are editable and downloadable files, refunds are unavailable after copying or accessing the internal content.

How do I get support for my project? #

Support is provided via email [email protected] or through the direct WhatsApp channel. Our technical team is available to ensure the correct implementation of each solution.