Communication and Support

Service Channels and Interaction Flow

How do I track the progress of my bespoke project? #

Monitoring is comprehensive and transparent. We use the 5D method to signal the progress of each stage. The client receives strategic updates via e-mail or through the documentation center in Notion, guaranteeing total predictability about development and the delivery date.

What are the official support channels after delivery? #

If you have any technical questions or need further assistance, please contact us at [email protected] or via the direct WhatsApp channel exclusively for customers. Our technical team is available to ensure that the solution is applied perfectly to your business ecosystem.

Does ByMariana offer support for implementation on digital or print platforms? #

Yes. Although the central focus is on strategic design, we provide guidance for correct implementation in digital environments and printed materials. We also offer hosting solutions and technical recommendations to ensure that the luxury aesthetic is preserved in the final execution of the project.

Where can I find support for products purchased in the Members Area? #

Within Members Area, In addition, we provide direct channels for support on the use of templates, access to bonuses or difficulties with files. The aim is to ensure that the client has autonomy and immediate assistance during the implementation of ready-made solutions.

What is the procedure in the event of dissatisfaction with the delivery received? #

We prioritize excellence and the technical resolution of any disagreement. If the solution does not meet the expectations set out in the briefing, the client must contact us within the 7-day guarantee period. We will analyze the case to make the necessary adjustments or process the return, depending on the category of service.

What is the best way to send feedback on proposals and drafts? #

Feedback should be technical and specific, preferably sent by e-mail or via the project management platform. We ask that comments clearly detail the points of approval and the desired corrections. This precision is essential if the Detailing phase is to be carried out quickly.

Does customer response time have an impact on the final delivery time? #

Yes. The execution schedule depends on the client's validation at each key stage. Swift responses allow the production flow to continue uninterrupted. Significant delays in sending feedback