Payment and Security
Transaction Protocols and Data Protection
What forms of payment does ByMariana accept? #
We offer the safest and quickest payment methods on the market. We accept payments via PIX, boleto bancário and the main credit card brands, with the option to pay in up to 12 installments. Financial transactions are processed via Mercado Pago, Kiwify or Hotmart, depending on the technical nature of each solution. This structure guarantees agility and protection in every transaction.
Is ByMariana's shopping environment secure? #
Yes. The platform uses advanced encryption protocols and follows strict digital security standards. Integration with the Mercado Pago ecosystem ensures that sensitive payment data is treated with absolute secrecy, without storage on our servers, providing a shielded shopping experience.
How does the system protect information during payment? #
We use layers of security that monitor and validate every stage of the transaction. Choosing the Mercado Pago gateway reinforces this commitment, offering customers the support of one of the most solid payment infrastructures in the world, focused on fraud prevention and speed of approval.
Is there a guarantee for the services and products purchased? #
We offer a 7-day satisfaction guarantee for content evaluation. As stated in our policy, this right is valid as long as the digital asset has not been consumed. At Members Area, In the event of a breach of warranty, accessing the copy on Canva or downloading the file ends the warranty period, once the product has actually been delivered and integrated into the buyer's property.
What happens if there is an error processing the payment? #
If any instability occurs during the transaction, the customer should contact support immediately via email or WhatsApp. Our technical team will work with the payment gateway to identify the cause and restore the access flow or complete the transaction securely.
