- How do I buy a ByMariana service or product?
- What is the function of the project form and what should it include?
- Is it possible to change the briefing after sending the form?
- How are delivery times set?
- I need a delivery urgently. How do I proceed?
- How do I follow the creation process after the purchase?
- How do I receive the final and bonus files?
- How can I get support for questions about the purchase?
Operational Flow and Deadlines
How do I buy a ByMariana service or product? #
The contract is made directly on our platform. We accept payments via PIX and credit cards in up to 12 installments. After confirmation, the customer receives immediate access to our Members Area for ready-made products or the technical form for starting bespoke projects.
What is the function of the project form and what should it include? #
The form initiates the Targeting and Discovery phases of the 5D method. In it, the client provides strategic objectives, aesthetic references and essential business elements. The more precise the information, the more assertive our team's technical immersion will be in developing the solution.
Is it possible to change the briefing after sending the form? #
We recommend that you check the data carefully before sending it. If significant adjustments are required, contact should be made immediately. Changes after the start of the Development phase may have an impact on the project's schedule and cost structure.
How are delivery times set? #
The timetable varies according to the complexity of the contracted solution. The deadline is counted in hours or working days from the validation of the technical form. Tailor-made projects follow the immersion and refinement stages of the 5D method to guarantee final excellence.
I need a delivery urgently. How do I proceed? #
For demands that require extreme agility without loss of quality, we have Express Services. These solutions are optimized for short deadlines, while maintaining the brand's aesthetic rigor and technical functionality.
How do I follow the creation process after the purchase? #
For personalized services, the flow is managed through the Steering, Discovery and Development stages. The client monitors progress through strategic communications. In the case of Marketplace products or courses, access to materials and strategies is released instantly in the members' area.
How do I receive the final and bonus files? #
After approval in the Detailing phase, the final files and applicable bonuses are sent to the registered e-mail address or made available in the client's documentation center. We guarantee the organization of the assets so that implementation is immediate and efficient.
How can I get support for questions about the purchase? #
Personalized support is provided via email [email protected] or through the direct WhatsApp channel. Our technical team is ready to answer questions about payments, access or service specifications.
